Refund policy

Last updated June 25, 2022

We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. (Not including postage) Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within 30 days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

Made to Order & Seconds Items
Please note that any Made to Order or Seconds pieces are non-refundable. These items are handmade specifically for you or sold at a discounted price due to minor imperfections, so I’m unable to accept returns or exchanges on them.

All Other Items
If you’d like to return an item that isn’t Made to Order or a Second, it must be:

  • Returned in its original, unused condition

  • Sent back in the original packaging (where possible)

Return Address:
Iddy Biddy Ltd
Unit 4, St Johns Workshops
Bracebridge Heath
Lincoln
LN4 2TA

Please note that return postage costs are the responsibility of the customer. I recommend using a tracked postal service to ensure your return arrives safely.

 

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

 

The following items cannot be returned:

  • Seconds
  • Custom Orders
  • Sale

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

Please Note

  •        Sale items are FINAL SALE and cannot be returned.

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at:

 

hello@iddybiddytitty.co.uk