FAQ

• Do you ship overseas?

HOORAY – I now ship to the UK, US, Canada, Australia, New Zealand and Switzerland. 

• Customs

• When will my item be shipped?

I aim to get orders packaged up and sent out within 5 working days. 

• When will my order arrive?

UK – I currently send all orders via Royal mail 2nd class. This usually takes 2-3 working days but can take longer during busy periods. You can also choose 1st class tracked for quicker delivery.

International shipping – All items are sent via Royal Mail International Tracked. Their website advises that this takes around 7 working days but please keep customs in mind as sometimes they can keep hold of parcels for longer than expected. I cannot take any responsibility for any delays. If you have any queries about your items, please feel free to contact me. You will also be emailed with a tracking number once your item is posted so you can keep an eye on this by clicking the link.

• Are your items handmade?

Absolutely! Every item is handmade and hand glazed by myself in my little studio in Lincolnshire, UK. Some items may have imperfections but this is what makes them unique and one of a kind.

• Do you take custom orders?

Yes! if you’re looking for something personal or unique then just pop me an email or message me on one of my socials and we can discuss what it is you are looking for.

• Can I collect my order?

Yes of course! If you are local to Lincoln and find its better for you to collect then please select collection at checkout and email me. I will get back to you as soon as I can and let you know when I am around to give you your order. My studio is in Waddington, just outside of Lincoln. Please note that I also work another job so I am not always in. If you need your item on the same day then please contact me before ordering :